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FREE SHIPPING FOR GREECE WITH ONLINE PAYMENT

FREE SHIPPING FOR GREECE WITH ONLINE PAYMENT

FAQs

FAQs

Orders are placed either via our e-shop or by calling Customer Support.

In order to place your order, it is necessary to choose the size of the item you want and then press the button “Add to Cart”. As a result, the item is added to your shopping cart.

When you have finished selecting all your items and adding them to your cart, and are ready to complete your order, you’ll have to press “Checkout”.

In this step, you

  • fill in your billing and shipping information
  • choose payment method
  • choose shipping method
  • fill in the respective fields, if you have a coupon or a voucher
  • accept the Terms and Conditions and press “Place your Order”

After you’ve successfully placed your order, you will receive a confirmation e-mail and a Viber message with your order information.

In case you don’t receive any emails or messages, please contact Customer Support.

Packages leave our headquarters the same or the next working day via ΕΛΤΑ Courier, or ACS, and the estimated delivery time is 2 to 3 working days for all of Greece.
Estimated delivery time is 3 to 7 working days via Kronos Express.

Once it leaves our headquarters, you will receive a tracking number with which you will be able to track your package via the official website of the courier service.

Cancelling your order is ONLY possible via e-mail at support@marmaladyclothingbar.com or by calling Customer Service (Monday to Friday, 09:00 - 17:00).

According to our policy, you have 14 working days since receiving your package to:

  • either change your item with another item from our e-shop
  • either return the item and receive a Coupon (with no expiration date) with the value of the returned item(s) for future purchases.

In order to return any items, it is necessary to first complete the Return Form here.. There you will find elaborate instructions on the process.

In both cases, the return is 4€ in Greece has free shipping.

After you choose "Hand by Hand" return, you will receive a unique Coupon with the same total value as the items you returned, which may be used in a new order within 14 working days.

In that case, the moment you receive your new package, you will hand over to the courier service the items you wished to return.

Your Coupon is automatically sent to you in an e-mail and a Viber message. Please make sure to check your spam folder.

Any Coupons may be used in the Checkout by filling in the field “Coupon” before you complete your order. It is NECESSARY to press the “Use Coupon” button in order to redeem it.

In case you want you to redeem your coupon with products of less value, you will need to call customer service (Monday to Friday, 09:00 to 17:00) so that it can be changed to 2 new coupons. One to make the purchase that interests you immediately and a second for future use.

Fashion Pills are part of Marmalady Clothing Bar’s point system, where you collect them from each of your purchases.

For more information, please see here.

Our e-shop is updated daily and anything that is featured there is available to purchase. In the product page of each item you may also see the available sizes and colours.

For new arrivals and super fresh items, we advise you to check out our activity on Marmalady’s social media.

You can deposit the money for your order in one of the following bank accounts.

BANK ACCOUNT INFORMATION

Name: MARMALADY CLOTHING BAR ΜΟΝΟΠΡΟΣΩΠΗ ΙΚΕ

EUROBANK

IBAN: GR1502602060000140201526069

BIC: ERBKGRAAXXX

ALPHA BANK

IBAN: GR0901408460846002002009908

BIC: CRBAGRAA

ΕΘΝΙΚΗ

IBAN: GR7401102100000021000663464

BIC: ETHNGRAA

More information on Payment Methods is available here.

It is necessary that your deposit is completed within 3 days of placing your order, or else it will not be shipped.

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